How can we help you?
How can we help you?
Frequently asked questions
Any excessively paid premium will be refunded to you if you cancel your contract during the contract year.
Aon and their partners strive to send you either the policy documents or a request for further information within 5 working days.
Aon processes your claim as soon as possible, but our timeframe is 5 business days. During busy periods this can be delayed. You will be informed about the expected processing time in the confirmation which you receive after filing a claim.
- You can file a claim by following the instructions as given in the page 'File a claim', which you can go to at the top of this website.
You can inform us about the cancellation in writing (by e-mail) at [email protected] after which we will cancel your insurance accordingly. Upon return, we can cancel the insurance directly per that date. In case you switch insurance, you have a cancellation notice of one month, if the initial first insurance year has past.
You can change your address, personal information and bank details by sending an e-mail to [email protected].
We understand that you perhaps do not have your final address details in the country of destination yet. You can apply with a temporary address you will be staying at first and send us the final address details later on by e-mail at [email protected] and update your policy accordingly.